Welcome to
Touchstone Property Management
"Property Management That Feels Like Family - And Performs Like a Pro."
Harness the power of our modern property management platform enabled by on-site staff armed with latest technology and backed by a centralized service hub.
About US
Your Trusted Partner for Multifamily Property Management.
Touchstone Property Management is a full-service, bilingual property management company serving many multifamily communities for decades.
We specialize in A, B and C class apartment assets and are known for delivering hands on care, clear communication, and consistent results. Whether it is 50 units or 500+, we are equipped to manage properties of every size with precision and care. Our systems, staffing, and processes are designed to grow with our client’s portfolio, without sacrificing service quality.
With deep local knowledge and a people-first approach, we manage every property with the precision of a professional and the commitment of a long-term partner.
What We Do
TouchStone Property Management Services
Marketing
We’ll back your property with data-driven marketing that attracts the right renters at the right price.
Screening
Our comprehensive screening process covers civil, criminal, credit history, landlord references, and income verification. But great tenants aren’t just found on paper they’re chosen with insight.
With years of experience and a deep understanding of people, we blend data with instinct to place tenants who will respect your property, pay on time, and stay longer.
Lease Agreements
From customized rental agreements to complete tenant packets, we ensure every lease is thorough, compliant, and built to protect your property and your peace of mind. If issues arise, you’re covered.
Rent Collection
From checks and money orders to online autopay, credit, and debit cards, we offer multiple secure payment options to ensure consistent, on-time collections so you can focus on growth, not chasing payments.
Compliance
As a licensed property management company, we navigate Lender and affordable housing regulations, complex state, county, and city regulations with ease. When challenges arise and they always do we’re ready. Solving problems is where we shine.
Maintenance
We work with in-house maintenance staff, trusted fairly priced third-party vendors who show up on time and get the job done right. Whether it's a quick fix or a major repair, we're there when it counts for both our owners and our residents.
Inspections
We conduct regular property inspections to ensure everything stays on track. If something needs attention, you’ll hear it from us first with clear updates and proactive solutions for your peace of mind.
Financials
We provide detailed monthly and annual financial statements so you can make smart, data-driven decisions for your investments. Our commitment to communication means you’re always up to date no surprises, just clarity.
Evictions
While evictions are rare, they can be stressful for everyone involved. As part of our full service management, we handle the process legally, respectfully, and efficiently so you’re protected and the situation is resolved with care.
Why Owners Trust Touchstone
Legacy Bulit on Care
Touchstone is family owned and family obsessed. We manage every property like it's our own.
Proven Property Turnaround Pros.
From distressed C-class buildings to stabilized A-class assets - we know what it takes.
Transparent, Honest, Clear
No vague reports. No surprise fees. Just straight talk and visible results.
Not Corporate. It's Personal.
You’ll never be just another account. We are hands-on, on-site, and always just a call away.
Don't worry, we can help!
Strategic Choice
The Right Partner Drives Real Return
Returns
Discover if your asset is maximizing NOI and staying truly profitable.
Team
Professionalism and consistency on-site, make all the difference, we ensure both.
Insights
We give you the data, clarity, and visibility so that you can make confident, informed decisions.
Communication
We ensure expectations are aligned and communication is always timely, clear, and transparent.
Trusted Team
Turn Properties into high-performing assets.
At Touchstone, we transform multifamily properties into high-performing investments. Our seasoned regional leaders bring deep expertise in multifamily operations, compliance, and resident engagement. With proactive oversight and strategic decision-making, they ensure every community under our care runs smoothly and profitably.
Through expert management, strategic oversight, and personalized service, our team maximizes operational efficiency, enhances asset value, and drives consistent returns — delivering results you can count on, every time.
On-site staff hiring & training
We recruit qualified on-site personnel and train them to ensure your property is represented with professionalism, efficiency, and care from day one.
Ensure Great Service
Exceptional service builds trust. We create standout resident experiences that boost satisfaction and long-term retention.
Stay Informed Always
Weekly updates and clear metrics keep you informed and in control before small issues become big problems.
Keep Leasing Fast
Every day a unit stays vacant is money lost. Our proactive, data-driven leasing team works fast to keep occupancy high and downtime low.
Ready for a Property Makeover?
Touchstone Property Management helps underperforming properties bounce back with hands-on management, smart turnaround strategies, and expert rehab support. We treat your property like our own, no middlemen, just results.
Say goodbye to third-party delays. Our qualified accounting team handles everything from rent rolls and reconciliations to detailed financial reporting, also ensuring transparency and accuracy in your property’s numbers.
Efficient Management, Happier Residents.
The Traditional On-Site Staffing Model is Outdated
Leasing teams are often overextended or underused — resulting in lost time, missed leads, and lower NOI.
Uneven workloads lead to overspending and missed performance where it counts.
Overloaded property managers face mounting tasks, leading to fatigue and high turnover.
Poor resident focus leads to bad reviews, low retention, and reduced asset value.
The Solution: A Smarter Hybrid Staffing Model with Centralized Support
Our services team handles admin and back-office tasks, so your on-site staff can focus where it matters most.
With admin off their plate, property managers prioritize resident experience and faster lease-ups.
Virtual reps ensure fast, consistent follow-up — so no lead falls through the cracks.
Owners gain from optimized staffing, lower overhead, and a leaner, more efficient management model.
Weekly KPI's to maximize your return
Weekly KPIs delivered straight to your inbox give you clear, actionable insights — so you always know how your property is performing and can make confident, informed decisions.
Getting More From Your Property Is Simple
Schedule A Consultation
We'll review your business plan and determine how we can maximize your return while minimizing your stress.
See The Numbers
You'll receive a customized Operate4Profit business proposal that outlines the steps we'll take to achieve your goals.
Maximize Your Investment
We'll execute your step-by-step plan while you watch your investment grow.
TESTIMONIALS
What others are saying
"Loved everything so far"
"My experience with Touchstone Property Management has been great. Their team is professional and responsive. They seem willing to do whatever it takes to create and maintain a safe, clean family living environment."
- Brian Tausend
"My trusted partners"
"Touchstone Property Management is different than any other property management Company as they take care of my property as their own. Promises made, Promises kept. They take action at the speed of light."
- Akash Jain
"Highly recommend this"
"Great property management company. The staff is phenomenal! Joel and his team are extremely professional, they genuinely care about their customers, tenants, & the properties they manage, and they always provide a service that goes above and beyond the status quo."
- Matt Madsen
Work with a team that knows how to turn properties into high-performing assets.
At Touchstone, we specialize in turning properties into high-performing assets, maximizing your investment’s value and returns through expert property management.
A fully qualified team with decades of experience, Touchstone Property Management was founded on the principle that you are “treated as if you’re our only client”.
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